RETURNS
RETURNS POLICY
Our products are individually hand sewn with intention, and each stitch is a labour of love. As with any handmade item, there may be subtle inconsistencies and unique imperfections that reflect the human touch that sets our products apart.
We strive for perfection in every piece, but hey, we think quirks add character. If there is a major fault or defect with a product you purchased from us, we offer a refund or replacement at no extra cost to you.
If you’ve purchased the wrong colour or size, we are happy to process an exchange within 14 days of receiving the item (customers are responsible for shipping costs). We currently do not offer returns for change of mind.
RETURNS PROCESS
To allow us to process a return, please contact us by email to hey@thebrandfriday.com
In your email please include the following details for a timely return:
- Name
- Your order number
- Proof of purchase
- A brief outline of why you are returning the product
- If you are returning due to the product being faulty, please include an image of the faulty part
We reserve the right to consider return requests, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address.
RETURNS SHIPPING
To return your product, please mail your product using the original satchel to:
Unit 15, 35 Richmond Avenue
The Brand Friday does not take responsibility for any return items lost by a shipping provider.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of a product purchased from The Brand Friday and compensation for any other reasonably foreseeable loss or damage.
